operations & control centre
Izon’s Operations & control centre is the bridge between your assets performance monitoring and your engineering team. Taking the operational performance data, it allows for the automated creation of fault or non compliance jobs, alerting you as soon as any issue of non compliance is identified.
automated detection, expedited resolution
From this notification, your desk based teams have many routes open to them. As the alerts are fully customised to your specification, teams are fed the relevant information to allow them to take remote remedial action, heading off issues almost immediately, or complete further diagnosis. Should an issue require manual intervention, they are able to quickly assign the task to field engineers, based on workload or location, getting the best person to the job as quickly as possible, all the while creating a holistic view of issues, and action taken for review.
complete overview
Service desk managers are able to see a complete view of the issues in flight, who has been working on it, and any actions taken. When coupled with the app builder both desk and field engineers are able to simply engage complex workflow automations to make sure the right people are notified automatically, and provide any technical or visual reports all in a single stream of data.
Cut your operational downtime, reduce your maintenance windows, maximise your uptime and efficiency, and drive your customer experience, all with a simple, automated, control centre experience.
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